At the 06.03.2012, the subject of cloud computing stands at 14:30 “will speak on the agenda about Udo Schonemann. “” On the Wednesday, 07.03.2012 explains Sales Manager Hans-Joachim Hubner under the heading of load balancing different communication channels using a decision engine – a case study of insurance “the topic of business process management”. This talk starts in Hall 6 at stand G14 at 11:30. For their established contact Center Suite AgentOne, the experts have developed a new Web frontend concept both the inbound and the outbound usage that will be presented at the fair. In particular, the advantage is that the client regardless of the operating system can be used by Web 2.0 technologies.
In addition, Sikom introduces a host of new inbound features for AgentOne. These include developments such as mobile clients for the Android operating system and a simulator module for Testing complex contact center environments. In addition, the company in this context presents the introduction of a data provider to the use of statistical models, an advanced Callflow control as well as the WatchMan of software for integrated communication monitoring of servers. The Sikom Software GmbH is leading manufacturer and provider of contact center solutions and automated voice applications and is one of the most innovative companies in the field of telecommunications. Based on open standards, Sikom realized powerful and future-proof solutions to optimize communication processes in all industries.
Core products of the comprehensive portfolio are the award-winning, multi-modal language dialog platform VoiceMan as well as the Contact Center Suite AgentOne, voice authentication United voice ID, the Sikom AlarmServer and the billing system t.e.o. . Sikom is based on strong partnerships, including his success in major research projects with universities and industrial partners.